Amazon (AMZN) is bringing generative AI to its shopping app via its new Rufus chatbot. I’ve used a good deal of generative AI apps so far, and they’ve largely focused on searching the web, helping ...

Over the next couple of years, automated bot shoppers are likely to start replacing human shoppers. And that’s going to force retailers to shift sales tactics to be successful. Autonomous bots acting ...

Tech companies are rushing AI shopping bots to market ahead of the holidays, yet multiple tools recommend identical generic gifts like cozy bathrobes. Amazon has sued Perplexity and blocked outside AI ...

SAN FRANCISCO -- Tech experts say this holiday season, online shoppers are up against so-called "Grinch bots." Described as automated computer programs created by people, the technology is designed to ...

From keyword-infested product pages that are impossible to parse to scalpers using bots to snatch up coveted limited-edition releases like the Nintendo Switch 2 or the latest Labubu drop, online ...

Is online shopping entering its Grinch era? New data from World shows 9 in 10 consumers are fed up with battling bots online, as trust becomes the most valuable currency ahead of Black Friday and ...