On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

Which video conferencing platform is right for your business? We've gathered details about 10 leading services. Read now With the purchase of Five9 for $14.7 billion, Zoom Video Communications is ...

After a fresh look at Nice NICE, we’re raising our fair value estimate to $280 from $265 due to slightly better growth expectations as we are optimistic that Nice will capture a meaningful portion of ...

Who is Avaya and What’s the Latest Avaya News? Avaya Holdings (Avaya) specializes in business communication services. It provides customer experience solutions ranging from on-premises contact center ...

It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from ...

Last month, I wrote a No Jitter article about vendors to tap for large UC systems, based on Eastern Management Group’s customer satisfaction survey of thousands of large enterprise IT managers. Since ...