Kimbyr on MSN

911 operator accused of hanging up on thousands of emergency calls

An emergency dispatcher is under fire after allegedly disconnecting thousands of critical 911 calls.

Kitsap 911 launches ‘Ava,’ a new AI assistant for non-emergency calls

Kitsap 911 launched a new non-emergency line, 360-328-7711, powered by an AI assistant to handle routine calls and free up emergency dispatchers.
abc13

13 Investigates: 911 call takers 'overworked' while responding to crisis calls

HOUSTON, Texas (KTRK) -- Julio Ariciaga is among the first people Houstonians talk to when they call 911 for an emergency. For nearly two years, he's worked as a call taker at the Houston Emergency ...
Government Technology

Utah Uses AI to Handle Non-Emergency Calls to 911 Centers

AI is helping emergency call takers and dispatchers in Utah save time by taking on some of the incoming burdens of the job — and doing so amid ongoing nationwide problems hiring and retaining 911 ...

Not an emergency? Then an AI operator is prepared to take your calls in Anoka County

Residents calling the nonemergency dispatch line in Anoka County could soon be greeted over the phone by Eric or Erica — not a real person but a new artificial intelligence assistant. Anoka County’s ...