Modern Market Eatery announced its new internal guest relations department. The new team is a one-stop shop for all guest needs and enables individual restaurants to offer enhanced customer service ...

Guest relations officers working at the coalface of the hotel industry discuss how their jobs can make or break a guest’s experience. What originally attracted you to work in guest relations? Yvonne ...

Artificial intelligence may be the hospitality industry’s favourite buzzword right now. From predictive pricing to automated chatbots and digital concierges, technology is reshaping everything from ...

Recently, another Bronco won international acclaim, but this time it wasn't Von Miller or John Elway. It was Ethan Honaman, guest relations assistant manager at Sports Authority Field at Mile High and ...

Tell us about your role. I oversee and assist with the daily tasks of the executive lounge and guest relations team. Together with my team, we mainly take care of VIPs and long stay guests. Generally ...