SE Healthcare Launches HCAHPS Data Integration to Help Hospitals Identify Patient Experience Risk Earlier New integration connects workforce burnout data with patient satisfaction metrics, enabling ...

Providing an excellent patient experience is tied more closely than ever to reimbursements. This article first appeared in the July/August 2014 issue of HealthLeaders magazine. It has always been a ...

Leaders must address organizational deficiencies before 2% of Medicare payments will be at risk in 2017. This article appears in the October 2015 issue of HealthLeaders magazine. Like it or not, ...

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...

The HCAHPS survey must be modernized to better reflect changes in care delivery, healthcare technology and patient expectations, according to a report released July 25 by five major hospital groups.

A recent report by Press Ganey identified communication with nurses as a “rising tide” patient experience measure — one that influences a host of other HCAHPS measures, including responsiveness of ...

A new study in JAMA has found that patient-reported pain satisfaction scores on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys are not associated with rates of ...

Since 2008 when the Centers for Medicare & Medicaid Services (CMS) first implemented the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for U.S. hospitals, the scores ...

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

Editor’s note: In April, Healthwise will be joining our healthcare colleagues at the 2023 HIMSS Global Health Conference in Chicago. Improving the patient experience is a topic that’s sure to spark ...

(Quick sidebar for the civilians reading this article: HCAHPS are patient satisfaction scores that some government payments are partially tied to. These scores are based on questions--mostly on ...