1. Focus on the patient’s experience. Hospitals need to restructure the traditional hospital model, in which the care process is seen from the physician or nurse’s perspective, says Dr. Steele.

Improving Employee Satisfaction and Engagement at Your Hospital: 11 Leadership Best Practices From John Singerling, COO of Palmetto Health Richland Hospitals rely on many people to ensure that they ...

Customer satisfaction with hospitals fell 5 percent in the first quarter of the year, dragged down by a 12 percent decline in satisfaction with EDs, according to a release by the American Consumer ...

Day 1 of last week’s Health 2.0 conference in Santa Clara, California was a Provider Symposium, where innovation personnel at some of the nation’s large and notable health systems came together to ...

Much of the literature on current hospital consolidation activity reveals that hospitals and health systems are experiencing an inordinate amount of increased merger and acquisition activity due to ...

Data from more than 3,200 hospitals indicates clear geographic differences, and shows South Dakota ranking on top while New York performs poorly A new study analyzing more than 3,200 hospitals across ...

Background: The purpose of the study was to better understand the relationship of Lean implementation and patient satisfaction (HCAHPS) scores in acute care hospitals. Hospitals are under significant ...