In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

Businesses thrive on two critical factors: visibility and customer satisfaction. Achieving these may require innovative approaches. In my experience, two highly effective strategies are going live on ...

AUSTIN, Texas--(BUSINESS WIRE)--Lifesize®, the original inventors of high-definition video conferencing and creators of the world’s first cloud-based, video-enabled omnichannel contact center, today ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Recent studies reveal that more than two-thirds (69%) of global consumers ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today released the ...

Actually, somebody is there. They just aren’t taking support calls. Someone at home—as in a corporate office—has decided to eliminate live, human-to-human customer support, pushing the customer to a ...

Recall Masters, a leader in automotive recall management and retention solutions, today announced the acquisition of Smart Contact, a Daytona Beach-based call center operation specializing in overflow ...