Unfortunately, when one hotel guest booked a hotel with points recently, he arrived at the hotel to discover that his ...

DEAR TRAVEL TROUBLESHOOTER: I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation ...

The price you see when you book a hotel stay isn’t always the one you’re stuck with even after you book it. This is often true whether you’re paying for the reservation or redeeming hotel points. This ...