Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

An advanced persistent threat (APT) group that had been exploiting a flaw in the Zoho ManageEngine ADSelfService Plus software has pivoted to leveraging a different vulnerability in another Zoho ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Zoho is a do-everything company for customers but also employees, for whom it provides education, healthcare, and, increasingly, the entire infrastructure of life. I'm an expert in software and ...

If you build it, they will come. About 620 kms away from Chennai in the Tirunelveli district of Tamil Nadu, is situated a small town of around 70K inhabitants – Tenkasi. Tenkasi, which means ‘Kasi of ...