After experiencing enormous growth during the COVID-19 pandemic, Zoom has made its first major acquisition by purchasing cloud contact center company Five9 for $14.7 billion, it announced. The move ...
Videoconferencing giant Zoom will team up with AI startup Anthropic to bring AI features into its products, starting with its Contact Center product line. Zoom is entering into a strategic partnership ...
Impact on leaders. Contact center supervisors gain automation, improved efficiency and proactive operations. Zoom announced significant enhancements to its customer experience platform (ZCX) on June ...
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