Add Yahoo as a preferred source to see more of our stories on Google. Jenny and Allyn Condon attend an inquest into the death of their two-month-old son, Ben, at Avon Coroner’s Court - SWNS A 111 call ...

Sam Macgregor has brought a new play based on the difficulty and trauma of being an NHS 111 call-handler back to his hometown ...

An NHS 111 call handler failed to refer a 17-year-old boy with sepsis to a medically trained clinician before his death, but she believed there were no staff to refer him to anyway, an inquest heard.

Sign up for the top news stories every day to keep you informed with what's going on in the West Midlands. The service has recruited 346 new 111 call handlers since ...