The Welsh Ambulance Service revealed some of the most ridiculous calls it received this year — including a woman who lost her voice, a person who had eaten too much kebab and another person who’d ...

There are some things that ambulance call handlers cannot detect over the phone - and that's where Jackie Hatton-Bell comes in. She is one of 130 volunteers in Wales trained to attend the scene of 999 ...

The Welsh Ambulance Service is making more changes to the way it responds to 999 calls. From Tuesday, December 2, the Welsh Ambulance Service will implement a new five-tier system designed to improve ...