My Dell support odyssey continues this week with an attempted resolution that only makes matters worse. To recap: My Inspiron XPS M1710 had multiple failures (battery, display, memory). Dell ...

Predictive support advantage On the other hand, Dell's predictive monitoring would mean that, for drive failures, not only would my downtime be reduced, but my data would also be saved.

I got one of those invites, thanks no doubt to a series of posts I've authored over the past two years documenting my less-than-pleasant experiences with Dell's support network.

Latest tech support scam stokes concerns Dell customer data was breached Scammers know customers' phone numbers, PC serial numbers, and support history.