PetSmart's CITO Greg Fancer has created an omnichannel experience that integrates online, mobile and in-store interactions, optimizing pet owners experiences.

Digital transformation has driven structural changes in the pet sector, altering business models, expanding interaction possibilities with consumers, and diversifying service formats.

"Pet Valu continues to set a high bar for pet specialty distribution capabilities in Canada," says Nico Weidel, Chief Supply Chain Officer at Pet Valu.