A resident concerned about data centers locating in the area shared sample ordinances and other information with Tamaqua Borough Council recently. “I have spent the past six weeks researching the ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Observe.AI has a blunt shorthand for how quality assurance used to work: "QA on 2% of calls." It's a vendor line, sure, but ...

To quote George Santayana, “Those who cannot remember the past are condemned to repeat it.” So why does it so often feel like Big Tech has such a short memory? The latest hiccup comes from Meta. In ...

¿Te llaman por teléfono y no sabes de dónde sacaron tu información? Autoridades investigan la venta de registros relacionados con call centers en México de más de 20 empresas, debido a una posible ...

With AI agents like Meta’s Muse and Instinct now able to make calls on users’ behalf, Google is now letting Gemini call businesses with a new feature called “Call for Me.” The feature will initially ...

Americans have grown more negative toward the possible environmental and economic effects of data centers since the beginning of the year. And a majority say they’d be uncomfortable if a new data ...

"This has potential for so much negative PR. It could portray us as ‘their AI is not good enough so they still need humans’ kind of coverage for this launch." Last week, Meta executives announced that ...

Brevo confirmed that attackers stole a Cloudflare API key and used it to inject malicious ClickFix scripts into its websites and JavaScript files embedded on customer sites to distribute malware. The ...

Get full access to The Daily Beast for $1 The president has reduced the esteemed arts space to a tawdry soap opera. Photo Illustration by Thomas Levinson/The Daily Beast/Getty/Reuters Chicken Little ...

Add Yahoo as a preferred source to see more of our stories on Google. Photo Illustration by Thomas Levinson/The Daily Beast/Getty/Reuters Chicken Little made quite the mess by shouting that the sky ...

SIOUX FALLS, S.D. (KELO) – As we wait to hear what will become of Citibank’s former location in north Sioux Falls now that Vern Eide has purchased the campus, we’re learning that two of the floors ...