Scanbuy's data business has rebranded as Becausal with a focus on audience intelligence and causal artificial intelligence. The new company's core offerings include ExtendedAudiences and AuditableAI.

FirstHive, a provider of data activation and customer data platform technology, has partnered with Infogain, a digital customer experience engineering provider, to combine Infogain's digital ...

Along with being resource-intensive and costly, the FedRAMP approval process is lengthy as well. Approvals can take years in very extreme cases, though some companies on the lower end of the spectrum ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Rischitelli also points out that data can be actively used during the event. “Before we looked at analytics ‘post-factum,’” he says. “Now organizers, exhibitors, and even the participants themselves ...

BT Group experienced impressive growth in customer interactions facilitated by Aimee. Aimee handles up to 60,000 customer conversations per week, up from about 30,000 per week just two years ago.

Tula is the Sanskrit word for balance, and the company that bears its name, TULA Skincare, is all about balance. It is a skincare and wellness brand built on probiotic extracts, which are clinically ...

In an ad for Endurance, the auto repair protection provider, a customer testimonial notes that after she became a client “I never seen a repair bill.” I wonder if other customers ever saw bills.

AI agents are gaining traction for one big reason: They deliver tangible results. When you automate repetitive tasks, surfac­e real-time insights, and improve customer interactions, businesses can ...

CobbleStone Software, a contract lifecycle management solutions provider, has launched the AI-Powered Contract Sentiment & Data Analysis feature that leverages generative artificial intelligence to ...

The launch of Xactly Design, Xactly Reporting, and Xactly Extend's Builder Platform transforms incentive strategies and streamlines data analytics.

UserTesting, a provider of human insights, has integrated with Verified on LinkedIn, giving companies greater confidence in the authenticity of participant feedback.