Call handlers like Sarah take emergency 999 calls from all over Scotland. | BBC Scotland

Lucie, a 999 emergency call handler, talks about why she loves being the voice at the end of the phone during someone’s worst moment 🎧💚 🔗 Apply today and work in our 999 control room: https://www.eastamb.nhs.uk/join-the-team/working-for-us/vacancies#!/job_list/ns?JobSearch_q=emergency call handler&JobSearch_QueryIntegratedSubmit=Search&_tr=JobSearch&_ts=1 🖥️ Come and join us for our virtual recruitment event taking place Thursday at 6pm to learn more: https://www.eastamb.nhs.uk/form/EOC-virt

Listen to the 999 call when a heroic call handler realised a call from a woman asking for a pizza delivery was in fact a disguised and urgent call for help. Rather than hang up or assume it was a hoax, a quick-thinking police call handler asked if the woman was in trouble and brilliantly helped her respond safely to questions without raising suspicion - suggesting ‘pepperoni’ or ‘cheese’ responses to help describe what was happening while police officers were on the way. | Birmingham Live