Regarding LAST, which I interpret as an acronym for Listen, Apologize, Solve, and Thank: #Listen: Effective leadership and customer service begin with active listening. In the fire service, understanding the situation and the needs of those we serve is paramount. This translates directly to customer interactions; you must truly hear their concerns to address them effectively. #Apologize: Even when not directly at fault, acknowledging a customer or community members’ frustration or inconvenience
0:40
Regarding LAST, which I interpret as an acronym for Listen, Apologi…
834 views7 months ago
FacebookStep Up and Lead
The LAST Method: Listen, Apologize, Solve, Thank - Customer Service in 4 Steps
0:46
The LAST Method: Listen, Apologize, Solve, Thank - Custom…
225 viewsNov 2, 2024
YouTubeInternet Marketing Hub
How to give great customer service: The L.A.S.T. method
10:12
How to give great customer service: The L.A.S.T. method
Sep 30, 2016
engvid.com
8 Best Practices for Customer Service Training & Onboarding
8 Best Practices for Customer Service Training & Onboarding
Jan 18, 2022
whatfix.com
The Top 10 Customer Service Strategies That Stand the Test of Time
The Top 10 Customer Service Strategies That Stand the Test of …
Mar 1, 2012
callcentrehelper.com
Customer Service Experience: The LAST Approach
9:10
Customer Service Experience: The LAST Approach
64 viewsMar 1, 2020
YouTubeBarbara Velez
How 3 Nonprofits Approach Customer Service
How 3 Nonprofits Approach Customer Service
Dec 18, 2018
helpscout.com
How to Approach Customer Service Like Disney
Feb 16, 2021
hubspot.com
9:38
Customer Service and Essential Techniques for Success (9 Minutes)
214 viewsJun 29, 2024
YouTubeBioTech Whisperer
4:52
Using the LAST Technique as an effective Customer Service Tool
3.8K viewsNov 10, 2017
YouTubemsmeHub by FATE Foundation
Top 3 Customer Service Trends and Priorities that Matter Most in 2026 …
Jan 15, 2020
gartner.com
Thank You Notes for Customers: 25 Easy Templates for Any Situation
Nov 30, 2022
getjobber.com
5:00
10 Tips for Dealing with Angry Customers | Customer Service Skills
3.1K viewsMay 25, 2022
YouTubeBusiness Training Media
1:39
How to Handle Rude Customers Listen and Understand
229.1K viewsNov 15, 2017
YouTubeCanity
3:35
What Are Key Strategies For Professional Customer Service Re…
5 months ago
YouTubeFood Business Playbook
6:17
Why Last Impressions Matter: Using the Peak-End Rule in Customer Se…
1.4K views2 months ago
YouTubeMarilyn Suttle, Suttle Enterprises, LLC
1:05
LAST Method to Handle Difficult Customers
14.2K viewsMay 15, 2024
TikTokjamal.uddin.jamy
6:22
The 5 Most Important Steps to Better Customer Service
93.6K viewsNov 12, 2014
YouTubeBusiness Blueprint
31:35
10 Best Practices To Improve Your Customer Service
917 viewsApr 11, 2018
YouTubelvpcrm
2:45
Dealing with Difficult Customers: Recognising Customer Disappoint…
184.2K viewsAug 22, 2016
YouTubeCanity
3:30
Four Magical Customer Service Phrases (What to Say in Nearly An…
99.8K viewsApr 22, 2015
YouTubeDon Crawley, Author of The Compassionate Geek
Enhancing customer experience in the digital age
Sep 17, 2022
mckinsey.com
7:11
Customer Service LAST method
352 viewsAug 17, 2023
YouTubeTappview SENA Centro De Servicios Financieros
4:17
4 Customer Service Hacks That Will Help You Win Argument (Stop Wa…
2 views6 months ago
YouTubeTech Simple Guides Easy How-Tos for Everyone
6:33
How a Great Customer Service Strategy can Help your Business
23.8K viewsAug 1, 2021
YouTubeHubSpot Marketing
2:44
8 Customer Serivce Skills Every Employee Should Know
207.3K viewsJan 16, 2020
YouTubeA Better Answer
1:54
Customer Service: Exceeding Customers' Expectations
3.9K viewsFeb 22, 2021
YouTubeMichael Kerr - Inspiring Workplaces
2:09
A Better Answer How to Handle Customer Complaints
100.1K viewsJul 30, 2019
YouTubeA Better Answer
4:26
How to Answer the Phone Properly: Customer Service Training
54.2K viewsJun 15, 2017
YouTubeShep Hyken: Customer Service & CX Expert
0:52
Managing Last-Minute Customers in Retail
184.3K views10 months ago
TikTokhenry.ca0
See more videos
Static thumbnail place holder